Join the best in the industry at Prodigy powered by Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Prodigy powered by Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Prodigy powered by Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Prodigy powered by Nextech today!

A Customer Service Representative (CSR), will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

A CSR is patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customer’s shoes and advocate for them when necessary. Collecting customer feedback is priceless and ensures the best service possible. Be a natural problem-solver, and confident when troubleshooting and escalating if you don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently and promptly to customer inquiries, and maintain high customer satisfaction.

• Paid Training & Ongoing Development – Invest in your career with fully paid initial and continuous training.
• Top-Tier Health Insurance – Choose from excellent options, including a FREE employee-only plan.
• Dental & Vision Coverage – Prioritize your overall health with added benefits.
• Supplemental Insurance Options – Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
• FREE Life Insurance – Coverage equal to your annualized pay at no cost to you.
• 401(k) Retirement Plan – Secure your future with a 50% match on the first 6% of your contributions.
• Generous Time Off – Recharge with 7 paid holidays, and Paid Time Off (PTO)

• Manage large amounts of incoming phone calls and emails.
• Identify and assess customer’s needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Take the extra mile to engage customers.
• Run reports from portals to ensure all information is accurate and up to date.
• Submitting and following up with quotes submitted.

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Positive Attitude
• Attention to Details
• Organizational Skills
• Adaptability
• Computer Skills
• Typing 50+ WPM
• Proficient with Excel, and Word
• Preferred to have experience with HVAC and Refrigeration

• High school or equivalent
• Prior experience in Call Center setting preferred
• Experience in HVAC Industry or other service business preferred

• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching
• Rarely requires climbing